Frequently Asked Questions

Quick answers about LUME's current bracelet and store policies. Check the linked product page and policies for the latest details.

Product and care

Need help measuring your wrist? See our bracelet size guide.

What is the bracelet made from?

The current product listing describes it as natural Indian sandalwood (Santalum album). See the product page for photos and care details.

Will the beads have a scent?

The listing describes a natural wood aroma but does not specify its strength or duration. Read the sandalwood aroma guide or contact us if scent is important to your decision.

How do I care for the bracelet?

Keep it dry, remove it before bathing or swimming, and store it in a clean, dry place when not in use. See the product page for the full care note.

How can I use the beads for a mindful pause?

Choose a starting bead. With each natural breath, move to the next bead and use the small motion as a point of focus. This is an optional personal routine. For a step-by-step version, see our sandalwood bracelet mindful pause guide.

Orders and support

Where do you ship, and when will my order arrive?

We currently ship to supported U.S. addresses with free shipping on every order, with no minimum purchase. See the shipping policy for processing times and delivery estimates. Availability for your address is confirmed at checkout.

How do I request a return?

Read the return and refund policy for the current eligibility rules and time limits. Contact us before sending an item back.