Refund policy

RETURN & REFUND POLICY

We accept returns requested within 30 days of the date your order is shown as delivered.

To start a return, please contact us at m15060623958@163.com with your order number and the reason for your return. Please do not send items back without contacting us first. Once your return is approved, we will provide the return address and instructions.

For change-of-mind returns, items must be unused, unworn, undamaged, and in their original condition, with original packaging and proof of purchase.

For change-of-mind returns, customers are responsible for return shipping costs. If an item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible after delivery with your order number and a brief description. Clear photos of the item and packaging are helpful when available; an unboxing video is not required. We will review the issue and offer an appropriate resolution, such as a replacement or refund. If we ask you to return a defective, damaged-in-transit, or incorrect item, LUME will cover the return shipping cost.

After we receive and inspect a returned item, we will notify you whether the refund is approved. If a return is not required, we will notify you after reviewing the issue. Approved refunds will be issued to your original payment method. Please allow 5–10 business days after approval for your bank or payment provider to process the refund.

Final-sale or clearance items, gift cards, and items that have been worn, used, damaged, or altered are not eligible for change-of-mind returns. These exclusions do not limit claims for defective, damaged-in-transit, or incorrect items.

For questions about returns or refunds, contact us at m15060623958@163.com.